What Is The Purpose Of This Policy?

This Privacy Policy explains how Aesthetic Clinic Dubai (“the Aesthetic Clinic Dubai”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you access our website, communicate with us, or use any of our medical, aesthetic, wellness, booking, or digital services (collectively, the “Services”).

We are committed to protecting your privacy in accordance with: 

UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

• UAE Federal Decree-Law No. 44 of 2021 (regulating the Data Office)

• Dubai Health Authority (DHA) Health Data Protection Standards

• MOHAP regulations

• TDRA Internet and E-Content Policies

By using our Website or Services, you consent to the practices described in this Privacy Policy.

Your Consent

In accordance with Article 9(2) (a) GDPR, and the UAE Protection of Personal Data (PDPL) you hereby give your explicit and informed consent to the processing of any related personal data submitted through the Website.

This consent is given voluntarily and can be withdrawn at any time by emailing info@aestheticclinicdubai.expert. As a User of the Website, you accept the conditions and consent to the processing of your submitted data for the sole purpose of providing the service.

Data Controller

The Aesthetic Clinic Dubai (“the Legal Entity”) and its wholly owned subsidiaries own and operate the Website available at www.aestheticclinicdubai.expert with legal information defined below

The Aesthetic Clinic Dubai Atlantis the Royal, Level P, Sunrise Toweratlantis the Palm, Awaken Spapalm Jumeirah, Dubai, UAE

Email: info@aestheticclinicdubai.expert Website: https://aestheticclinicdubai.expert

For purposes of the data protection law, we are the “data controller”, meaning we are responsible for how we handle your data.

Types of Personal Information we collect

The information that we collect and use varies depending on how you interact with us. We may collect the following categories of personal data from you when you:

1. Contact Details; including your name, address, phone number, and email.
2. Gender;
3. Age;
4. Nationality;
5. Medical & Health Information (Sensitive Data)
6. Booking & Transaction Data (appointment details, type of service, payment confirmations etc)
7. Support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
8. When you communicate with us by phone or in writing

The Information We Hold about Your activity

For the performance of our services, we may also automatically collect certain information about your interaction with the Services referred as (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Some non-personal information about you that may include:

1. Technical Data (IP address, browser info, usage stats, network connection)
2. Marketing Data (communication preferences, consent records)

We do not knowingly collect non-personal data or anonymous information except when you choose to visit our website.

How We Use Your Information

We use your data for the following lawful purposes, in line with UAE PDPL Article 4: including:

1. To Provide Medical, Aesthetic & Wellness services; in order to perform our contract with you.
2. To Process Bookings, Payments & Transactions
3. To measure your experience and improve our services.
4. To communicate with you. Where you have given consent (marketing communications, etc.)
5. To comply with legal obligations
   
6. To pursue our legitimate business interests

Where required by law or where we rely on your consent, we will process your data only for the specific purposes outlined above. We will not sell your personal data to third parties. We may send you marketing messages if you have given consent. You can opt out at any time.

Lawful Basis for Processing

We process your personal data based on one or more of the following lawful grounds in line with UAE PDPL:

1. Contractual necessity – It is within our contractual necessity to provide our services to you via the Website.
2. Explicit consent – for medical & sensitive data
3. Performance of a contract (e.g., booking your treatment)
4. Compliance with a legal obligation (health records, DHA requirements)
5. Marketing and Advertising – To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.

6. Protection of your vital interests (e.g., health safety in treatment).

7. Consent – we collect User explicit consent to process your personal information for marketing communications, in accordance with (Art. 6(1)(a) GDPR) and the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) laws;
8. Legitimate interests – We process your data based on our legitimate interest in compliance with (Art. 6(1) (f) GDPR) in providing secured Website operations)

Cookie Policy

Like other websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Analytics & Tracking

When you visit our Website, we may automatically collect technical information (Non- essential information and essential information) via the use of a third-party cookie or pixel technology. These technical information include:

1. IP address and general location
2. Browser type and device information
3. Pages visited and time spent on site
4. Referral source (how you found our site)

This information is collected through basic server logs and helps us understand how our Website is used. You can control non-essential cookies through your browser settings or our cookie consent banner.

Who We Share Your Information With

For the operation of our Website and provision of our services, The Aesthetic Clinic Dubai will sometimes share user data to third parties for the provision of the services and based on explicit User consent. All third parties that receive User-submitted data act as independent data controllers under the UAE PDPL.

We may share your data with:

1. Licensed Medical Professionals. Doctors, nurses, or technicians involved in your treatment and
2. With third-Party Service Providers. Used for: Appointment management, Payment processing, IT hosting, Analytics, Secure communications. All providers must comply with UAE data laws and confidentiality obligations.
3. Regulators & Government Authorities (Where Required). We share only what is legally required.
4. In connection with a business transaction such as a merger or bankruptcy
5. Legal authorities where required by law

You agree to give your Consent for the use and Sharing of your data, notwithstanding you reserve the right to revoke your consent by sending us an email.

Third-party Links

Our Website may contain links to other service that we do not own or operate. The Aesthetic Clinic Dubai provide links to third party service as a convenience to the user. These links are not intended as an endorsement of or referral to the linked service. The linked Service have separate and independent privacy policies, and terms of use.

We do not have any control over such Service, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked Service may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every Service you visit.

Security Measures

We implement technical and organizational security measures compliant with: UAE PDPL Articles 7 & 8 and DHA Data Security Requirements in the following ways:

1. Encryption of health records
2. Secure servers and firewalls
3. Role-based access control
4. Regular audits and cybersecurity checks
5. Non-disclosure requirements for staff and partners.

If you have any further questions about our security and processing activities, please contact us

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention periods expire, we securely delete or anonymize your data. Our retention practices are describe below

In some cases, retention periods may be extended where required by law to do so or for dispute resolution purpose. We may anonymise data for statistical analysis, which can be retained indefinitely.

Your Rights

Under the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

and European Union GDPR law, you have the following rights regarding your personal data:

1. Right to access: information about your data stored by us and its processing (art. 15 GDPR),
2. Right to rectification: correction of incorrect personal data (art. 16 GDPR),
3. Right to erasure: deletion of your data stored by us (art. 17 GDPR),
4. Right to restrict processing: restriction of data processing if we are not yet allowed to delete your data due to legal obligations (art. 18 GDPR),
5. Right to object: objection to the processing of your data by us (art. 21 GDPR) and
   
6. Right to data portability: data portability, provided that you have consented to data processing or have concluded a contract with us (art. 20 GDPR).
7. Right to withdraw your consent: if you have given us your consent, you can revoke it at any time with effect for the future.

To exercise any of these rights, contact us at info@aestheticclinicdubai.expert. We may request proof of identity to verify your request. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

Children’s Privacy

In Compliance with UAE child protection and PDPL rules. Our services are not directed at children under 16, and individuals under 16 cannot use our website. Please contact us immediately. If you believe we have collected data from someone under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted to our Website with a new “last updated” date. For significant changes, we may notify you by email or prominent Website notice.

Complaints or Concerns

If you have any concerns, please contact us directly at info@aestheticclinicdubai.expert. You also have the right to file a complaint with the Information Commissioner’s Office (ICO):

Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@aestheticclinicdubai.expert Address: